Trees

CUSTOMER SERVICE

Order & Payment

  • Our website is the fastest and most convenient secure method for placing an order with us.
  • Orders are processed and shipped within 48 hours, business days M-F, excluding national holidays.
  • Order confirmations are sent via e-mail.
  • Items are charged to your credit card when they ship upon credit card authorization and verification.
  • Orders shipped to and within the State of Hawaii will incur a GET on the product and shipping.
Shipping & Handling

Domestic:

  • Shipping costs are calculated on a flat rate basis of $9 for the first item and $3 for each additional item.
  • All packages are fully insured and shipped via FedEx or UPS 2nd Day Air or USPS Priority Mail.
  • P.O. Boxes will be shipped via USPS Priority Mail.

International:

  • Orders shipped to countries outside the United States may be subject to import taxes, customs duties and fees levied by the destination country which are recipient's responsibility. Tori Richard has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; contact your local customs office for further information.
  • Shipping costs are calculated on a flat rate basis of $49 for the first item and $3 for each additional item.
  • All packages are fully insured and shipped via USPS.

Return & Exchange Policy

  • Returns and exchanges are accepted within 35 days from the invoice date.
  • Merchandise must be accompanied by its original invoice, plastic packaging, tags, unworn and unwashed.
  • Indicate if you would like to do a return or an exchange on the invoice.
  • You will need to pay for your return shipping.
  • Exchanges will be shipped free of charge, except for international shipments.
  • Merchandise purchased at a retail store should be returned to the original retail store.
We only accept returns and exchanges for purchases made on Tori Richard online and returned by mail to:
Tori Richard Online
Attn: Returns Department
1334 Moonui Street
Honolulu, Hawaii 96817
Order # ___________.

Refund Process

  • Refunds will be credited back to the original method of payment.
  • Credit will post to your account approximately 2 days after the date of processing.
  • May take up to 2 billing cycles for the credit to appear on your monthly credit card statement.