CUSTOMER SERVICE

Order & Payment

• Our website is the fastest and most convenient secure method for placing an order with us.
• Orders are processed and shipped within 48 hours, business days M-F, excluding national holidays.
• Order confirmations are sent via e-mail.
• Items are charged to your credit card when they ship upon credit card authorization and verification.
• Orders originating within the State of Hawaii will incur a GET on the product and shipping.

Domestic:

• Shipping costs are calculated on a flat rate basis of $9 for the first item and $3 for each additional item.
• All packages are fully insured and shipped via FedEx or UPS 2nd Day Air or USPS Priority Mail.
• P.O. Boxes will be shipped via USPS Priority Mail.

International:

• Shipping costs are calculated on a flat rate basis of $49 for the first item and $3 for each additional item.
• All packages are fully insured and shipped via DHL or FedEx.

Return & Exchange Policy

• Returns and exchanges are accepted within 35 days from the invoice date.
• Merchandise must be accompanied by its original invoice, plastic packaging, tags, unworn and unwashed.
• Indicate if you would like to do a return or an exchange on the invoice.
• You will need to pay for your return shipping.
• Exchanges will be shipped free of charge.
• Merchandise purchased at a retail store should be returned to the original retail store.

Tori Richard Online
Attn: Returns Department
1334 Moonui Street
Honolulu, Hawaii 96817
Order # ___________.

Refund Process

• Refunds will be credited back to the original method of payment.
• Credit will post to your account approximately 2 days after the date of processing.
• May take up to 2 billing cycles for the credit to appear on your monthly credit card statement.